Last Update

January 31st, 2024

Lodging a Complaint

SOLWealth Investments (“SOLWealth”, “we”, “us”, “our”) is committed to treating you with respect and consideration. Striving to achieve the highest level of satisfaction is our commitment to you. Please reach our Chief Compliance Officer by submitting your complaint to

SOLWealth will attempt to resolve the matter as quickly as possible and to your satisfaction. Recognizing that you may not be satisfied with our response or remediation regarding your complaint, independent dispute resolution services are available free of charge and coordinated by our Chief Compliance Officer.

In filing a complaint, you are expected to advise what went wrong, when it happened, and what you expect from us. SOLWealth will acknowledge your complaint formally within five days of its receipt. Our response will include a summary of your complaint, investigation results, position, and decision.

Ombudsman for Banking Services and Investments (OBSI)

Alternatively, you can direct your complaint to the Ombudsman for Banking Services and Investments (OBSI). OBSI is Canada’s trusted independent dispute resolution service for consumers and small businesses with a complaint they can’t resolve with their banking services or investment firm. OBSI services are free of charge, and their recommendations are non-binding on you or us. You have within six years from the time you first knew, or ought to have known, about an event causing the complaint. You may only file with OBSI following the expiry of 90 days from when the complaint was first raised and within 180 days following our response to your complaint.

Autorité des Marchés Financiers (AMF)

If you are a Quebec resident, and you are not satisfied with how your complaint was handled by SOLWealth, you may request your complaint file be forwarded to the Autorité des Marchés Financiers (AMF) for examination. The AMF may act as a mediator only where it determines it is appropriate to do so.